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FAQ's
Product Information

FAQs
General account enquiries

Q: What do I do if my cell phone number has changed?
A: Call EliteMail customer support on 0861 997 793 and we would be happy to assist you.
Q: Don't have my cell number as my email but I've forgotten my password?
A: Phone the EliteMail call centre on 0861 997 793 and we would be happy to assist you.
Q: Does EliteMail have my language available?
A: EliteMail currently supports Arabic, Catalan, German, English, Spanish, French, Finnish, Indonesian, Italian, Dutch, Brazilian Portuguese, Russian, Swedish, Thai, and Simplified Chinese. Additional languages can be added using the process detailed in the Translation Guide. (Call EliteMail customer support on 0861 997 793 for help with adding a new language.)
Q: How do I sync my EliteMail email on my mobile devices?
A: Simply download the WebApp and input your login information. When you are connected to the internet, your EliteMail account will automatically update on all devices.
Q: How do I add a new contact?
A: To add a new contact, click the "New Contact" button and type the contact's information in the appropriate fields. You can add optional information using the "More Information" menu, and choose whether to share the contact with other EliteMail users with the "Shared Permissions" menu. Click the "Save Contact" button to save the contact to the selected address book.
Q: How do I add a picture to a contact?
A: Click the silhouette icon by the contact's First Name. Browse your computer or mobile device for the picture you want to add, and then click "OK" to add the picture to the contact. Click on "Save Contact" when finished.
Q: How do I add additional contact information to a contact?
A: You can create fields for multiple email addresses, phone numbers, and other information using the green "+" (plus sign) button by each input field. Click the green "+" button to create a new field, enter the appropriate information, and select options.
Q: How do I create a new Address-Book Group?
A: Click the "New Group" button to create a new group. You can add contacts to groups by dragging their names from the contact list in the middle pane to the group's folder in the left pane.
Q: How do I export and import contacts?
A: EliteMail now supports vCard format for address book import and export. To save your contacts to a vCard file, select the check-boxes next to the contacts you'd like to export, then click the "Export" button. Select the name and location to save your .vcf (vCard) file and confirm. To import contacts from a vCard file, click "Import" and choose the .vcf file from the file selection dialog.
Q: How do I connect my calendar to Microsoft Outlook?
A: You can connect to EliteMail's Contacts and CalDAV-based calendar server from Microsoft Outlook by using the provided WebSync utility. All you need is the webmail server's network address and your authentication credentials.
Q: How do I connect my calendar to iCal?
A: Follow the simple instructions below:
  1. Open iCal and go to Preferences
  2. Select Accounts and select to add new account
  3. Enter your EliteMail Calendar details:
  • Description
  • Username
  • Password
  • Account URL

Contact Us

Please feel free to fill in the contact form and we will get back to you.

Folder Navigation

EliteMail 7 offers a 3-pane or 2-pane email interface (you can switch back and forth using the "Pane View" buttons in the top right corner).

3-pane mode displays your email folders in the left pane, emails in the currently selected folder in the middle pane, and the contents of the selected email in the right pane. Simply click on a folder or message to select it.

In 2-pane mode, the left pane will display a list of your email folders, and the right pane will display the contents of the selected folder or email. Click on a folder or message to select it; selected emails will be displayed with a tab at the top of the WebMail interface. Use these tabs to close emails by clicking on the "X" next to the message subject. The folder contents will be displayed in the right pane when the last email is closed.

Reading messages

To read a message, just click the message preview in either 2-pane or 3-pane view to read the full message.

Email Threading

Email threading lets you keep track of email replies automatically. EliteMail displays the selected message along with a list of prior emails from the same conversation - no need to search through months of old messages to find important information. Click on the sender's email address in the list above the current message to view the email; click again to hide the email. You can also click the "Toggle Threads" and "Collapse Threads" buttons to expand or collapse all emails in a conversation thread.

Message reply

EliteMail 7 offers new options for answering email - you can now reply directly from the message preview. Just type your reply in the field below the displayed message, add attachments or formatting if desired, and click "Send my Reply". You can also reply and forward mail using the "Reply", "Reply All" and "Forward" buttons above the email interface.

Reply All

When replying to an email with multiple recipients, you can automatically send your reply to all recipients by checking the "Reply To All" box in the email preview pane before sending your reply, or click the "Reply All" button while reading the preview. Click on "Show Recipients" to see a list of email addresses the message will be sent to.

Adding attachments

You can add attachments to emails by clicking the "Attach from Storage" or "Add Attachment" button below the email composition interface. This will bring up a file selection interface so you can browse for the file you want to attach.

Drag and Drop messages

Sort messages into folders by clicking and dragging them to the desired folder. You can delete emails by dragging them to the Trash, mark messages as Spam by dragging to the Spam folder, or save important emails in your archive folders without clicking through multiple menus.

Search Mail

You can either do a basic or advanced search on your currently selected location. Simply type into the search text box and press enter for a basic search. For advanced search, click onto the magnifying glass to bring down a list of search options.

Adding new contacts

To add a new contact, click the "New Contact" button and type the contact's information in the appropriate fields. You can add optional information using the "More Information" menu. Click the "Save Contact" button to save the contact.

Adding a picture to a contact

Click the silhouette icon by the contact's Name field to open a file selection dialog. Browse your computer for the picture you want to add, then click "Open" to add the picture to the contact.

Adding more fields

You can create fields for multiple email addresses, phone numbers, and other information using the green "+" (plus sign) buttons by each input field. Click the green "+" button to create a new field, enter the appropriate information, and select options from the drop-down menus. You can remove fields from a contact by clicking the red "-" (minus sign) next to the field. Click on "Save Contact" when finished to save the additional information.

Adding a new group

Click the "New Group" button to create a new Address-Book group. You can add contacts to groups by dragging their names from the contact list in the middle pane to the group's folder in the left pane.

Upload/Export contacts

EliteMail 7 supports vCard format for address book/contacts import and export. To save your contacts to a vCard file, select the check-boxes next to the contacts you'd like to export, then click the "Export" button. Select the name and location to save your .vcf (vCard) file and confirm. To import contacts from a vCard file, click "Upload" and choose the .vcf file from the file selection dialog. Then click "Open" to import the contacts within the .vcf file.

Connecting to your contacts from other clients

You can connect to EliteMail CardDAV-based address book server with many different clients. The procedure varies from client to client, but all will ask for your CardDAV server's network address and may require authentication credentials.

Connecting to your contacts/calendar from Microsoft Outlook

Please see the Outlook DavSync section for more information.

Configuring your iOS 4+ device (iPhone, iPad, iPod)

See iOS Configuration

Apple OSX
1. Open System Preferences.
2. Open Mail, Contacts & Calendars.
3. Select Add Account > CardDAV Account.
4. Enter your EliteMail CardDav details.

Navigating the calendar

The calendar appears as a day view, displaying the current day's schedule in the right pane. The left pane displays a month view and a list of available calendars. Calendars selected with a check-box here will display events on the schedule in the right pane; uncheck the box next to a calendar to hide its events in the schedule display.

You can see the schedule for a different day by clicking the desired date in the left pane's month display. To view a different month, click the desired month's button below the month overview display. To view a different year, click the "<" or ">" buttons below the month overview display. The year you are switching to is shown.

Month View

You can also click the "Month" button for a month view in the right pane, with an overview of each day's events displayed in the monthly calendar. Click on a day to edit the day's schedule.

Making a new calendar

Click on the "+" (plus sign) button atop the list of calendars in the left pane to add a new calendar. Type the name of the new calendar over "Untitled" and press enter to create the calendar. You can delete calendars that you have access to by highlighting them in the list and clicking the "-" (minus sign) button.

Sharing a calendar

To allow other EliteMail users to read and/or edit your calendars, highlight the calendar you wish to share from the list in the left pane. Click the gear sign button to change the calendar's settings.

Enter the user you want to share your calendar within into either the "Read/Write Calendar Access" or "Read Calendar Access" fields.

Adding a new event

You can add a new event by double-clicking on the schedule in the right pane, or click-and-drag your mouse cursor over the schedule to select a block of time for your event. You can also drag-and-drop the buttons at the top and bottom of the event's schedule to change the scheduled time. The new event will be created in the calendar that's currently highlighted in the left pane; the schedule in the right pane displays events from all calendars whose check-box is checked.

Editing an event

Click an event to edit it. Enter the appropriate subject, time, date, reminder time, location, and other information for the event, then click "Save" to save your changes.

Sharing an event

When editing an event, you can choose attendees for the event. Add attendees as emails for your event, and click "Save" to save your changes and send an email invitation for the event to each attendee listed.

Connecting to your calendar from other clients

You can connect to EliteMail's CalDAV-based calendar server with many different clients, including iCal, Mozilla Lightning/Sunbird, and even your iPhone. The procedure varies from client to client, but all will ask for your calendar server's network address and may require authentication credentials. You can find this information by highlighting the desired calendar and clicking the gear sign button for that calendar; this will bring up the settings for the selected calendar, including network address. Your calendar's network address, username and password may or may not be the same as for your email address; ask your system's administrator if you're not sure.

Connecting to your calendar from Microsoft Outlook

Please see the Outlook DavSync section for more information.

Configuring your iOS 4+ device (iPhone, iPad, iPod)

See iOS Configuration

iCal

1. Open iCal and go to Preferences.
2. Select Accounts and select to add new account.
3. Enter your EliteMail Calendar details.

Synchronizing your webmail contacts and appointments to Microsoft Outlook

You can connect to EliteMail's Contacts and CalDAV-based calendar server from Microsoft Outlook by using the provided DavSync utility. All you need is the webmail server's network address and your authentication credentials.

If you need to synchronize your mobile phone (iPhone, Windows Mobile or Android) read the ActiveSync help guide for assistance.

Supported Outlook versions

The sync utility for Outlook supports the following versions only
• Outlook 2007
• Outlook 2010

Setting up Sync

Download the Sync utility above and extract the installer from the Zip file. Before installing, exit Outlook, then run the installation utility for Sync.

On the first execution of Outlook with Sync installed you will need to input your configuration information. Click the provided "Options" button in the Outlook toolbar. Enter the details of your webmail account (user/domain/server url) and click OK. This will test your entered settings for any problems and alert you to anything that requires your attention. After successfully connecting to the server you will be informed that a first time sync is required.

Upload new file

To add a new file, click the "Upload" button to open a file selection dialog. Browse your computer for the file you want to add, then click "Open" to add the file your storage tab. You can also drag and drop files from your computer to the storage tab.

Sharing a file

Select the desired file to share and click onto "Share File". You will then be give a public URL that anyone can use to access this file. To disable the sharing of this file, click onto "Disable File Share".

Adding attachments

You can add attachments from your storage tab to emails by clicking the "Attach from Storage" button below the email composition interface. This will bring up a file selection interface so you can browse for the file you want to attach.

External Access via Mac OSX

Open the menu and choose under "Go" the option "Connect with server".
Enter as the server address the URL http://domain.com:8008/webfiles/ and then click on "Connect".

You will now be asked for your credentials. Please enter the following data:
1. Email Address: Enter your full email address, example@domain.com.
2. Password: Enter your account password.

Finished! Your webmail storage directory is now displayed under "Shared".

How To Install iOS Configuration Profile

If you have an Apple device running iOS 4+, you can opt to automatically configure it to access your Email, Calendar, and Contacts.

Access http://192.168.0.20/mail/ from the device to download a profile (you will be prompted to login again with your account and password).

Your iOS device should automatically prompt you to install the profile. Do so. Depending on the EliteMail configuration, you may also be prompted to fill in some details such as your name or password.

Afterward, verify that you can access your Email, Calendar, and Contacts from your device.

How to Delete or Remove iOS Configuration Profile

1. On the iDevice, tap on Settings icon.
2. Navigate to General and access the Profilemenu to see what profile is currently installed on the mobile device.
Tip: If no "Profile" section been shown, it means no custom profile been installed on the phone.
3. Tap the red Removebutton.
4. Tap Remove when prompted to confirm with message that "removing this profile will change settings on your iPhone".